All sales of The Dude Bag are final. You can cancel your subscription anytime by providing a 30 days notice of cancelation. All cancellation requests must be sent to email@example.com. If a product in the bag is damaged, or defective when you receive it, please send us an email at firstname.lastname@example.org with photographic evidence and we will send you a replacement item right away free of cost. If the entire bag is damaged, please send us photographic evidence to the email address listed above and we will send you a replacement bag right away free of cost.